Talking with our investigators
When you contact us, you’ll speak to one of our investigators.
We’ll talk to you in the way you want, like on the phone, by video chat, in person or by email.
The investigator will listen to you and let you know if the Ombudsman can help.
They may be able to help you fix your complaint and what you're worried about.
When you speak to an investigator, they will explain everything to you so you understand how it works. You can ask any questions you want.
Our complaints process
This graphic shows how our complaints process works.
Download the process as a postcard (PDF 7.39 MB)
Download the process as a poster (PDF 1.6 MB)
Are you safe? Freephone Oranga Tamariki on 0508 326 459 or the Police on 111 if you’re in danger.
Are you worried about something Oranga Tamariki or one of its care or custody providers has done, or should have done?
Freephone the Ombudsman on 0800 184 184 or email [email protected]
We’ll listen, and talk to you about how we can help.
If we can help we will, and if we can’t, we’ll find someone who can.
If we can help fix your concern quickly, we will. But sometimes a complaint may need an investigation. An investigation is when we look into a complaint to find out what‘s happened and how the problem can be sorted out.
You can find information about how an investigation is done here:
What happens when the Ombudsman investigates
If at any stage the Ombudsman is not able to help you, we’ll help you find someone who can.
Tell your story
Want to talk about what’s happening to you?
Are you worried
about your safety,
or the safety of someone else?
Freephone:
Oranga Tamariki on 0508 326 459
The Police on 111