If you share a complaint with the Ombudsman, they are required by law to help to resolve it in private.
They only share information about you and your complaint when it’s necessary to help to resolve it.
Your information
The Ombudsman only collects your information if they need it to do their work.
When you talk with the Ombudsman, you may be asked for information about yourself, like:
- your name
- contact details
- details about your complaint.
When the Ombudsman helps to resolve your complaint, they might need to ask you more questions about yourself and your complaint. The Ombudsman may also ask other people or agencies like Oranga Tamariki for information about you.
The Ombudsman will use this to:
- contact you about your complaint
- help to resolve your complaint
- The Ombudsman may also use information about your complaint to help resolve similar complaints from other people. If they do, they will make sure people can’t tell it’s about you.
Sharing your information with other agencies
The Ombudsman may also share information about you or your complaint if it’s necessary for their work. They might share it with:
- another agency, like Mana Mokopuna or Aroturuki Tamariki, if they might be able to help
- anyone the Ombudsman thinks can provide information to help resolve to your complaint
- anyone else who may be affected by a complaint
- the Police or another government agency, if required by law, to report significant misconduct or breach of duty.
When you use this website
We collect some information when you browse this website, but it can’t be used to identify you personally.
Information about how you interact with this website is sent to Google Analytics. The Ombudsman uses Google Analytics to check how people use this website, to help improve it.
More details
You can find more information about how the Ombudsman keeps your information private on the Ombudsman website.