O for Ombudsman

The word “Ombudsman” comes from Sweden. It means ‘grievance person’. Grievance is another word for complaint.

Ombudsman was the name given to us when our office was set up in 1962. We also have another name gifted to us by the Māori Language Commission – Kaitiaki Mana Tangata. In English, this means ‘guardian of the mana of the people’.

Our job is to make sure government agencies make good decisions for New Zealanders. This also includes groups and organisations that do work for the government. The Ombudsman is separate and independent from the government. 

If you think a decision isn’t fair, you can talk to us.

What else does the Ombudsman do?

The Ombudsman does lots of other things. You can read about these on our main website:

What the Ombudsman does

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or the safety of someone else?


Oranga Tamariki on 0508 326 459

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